Accessibility Statement

Our commitment to web accessibility and digital inclusion

Last Updated: March 25, 2025

Our Commitment to Accessibility

Upper East Home Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities, and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We've chosen Level AA as our target.

Measures We Take to Support Accessibility

We take the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement
  • Integrate accessibility into our procurement practices
  • Provide accessibility training for our staff
  • Include people with disabilities in our user research and testing
  • Employ formal accessibility quality assurance methods

Accessibility Features

Our website includes the following accessibility features:

  • Proper heading structure for easy navigation with screen readers
  • Alt text for images
  • Sufficient color contrast ratios for text and important graphics
  • Keyboard accessibility for all interactive elements
  • Resizable text without loss of content or functionality
  • Form fields with appropriate labels and error messages
  • ARIA attributes where appropriate to enhance accessibility

Limitations and Alternatives

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

  • Older PDF documents: Some of our older PDF documents may not be fully accessible. We are working to remediate these documents, but if you encounter an inaccessible PDF, please contact us and we will provide the information in an alternative format.
  • Third-party content: Some content on our website comes from third-party sources, which may not be fully accessible. We are working with our partners to improve accessibility of this content.

Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on our website:

  • Phone: (212) 757-3880
  • Email: accessibility@uppereasthomecare.com
  • Postal address: 900 Fifth Avenue, Suite 401, New York, NY 10021

We try to respond to feedback within 3 business days.

Assessment Approach

Upper East Home Care assesses the accessibility of our website by the following approaches:

  • Self-evaluation
  • External evaluation by accessibility experts
  • User testing with assistive technologies

Additional Resources

For more information about web accessibility, we recommend the following resources: